FREE WORLDWIDE SHIPPING!
FAQs
1. What currency are the prices listed in on the site?
All prices are listed in their respective local currency.
2. I just placed an order. When will it ship?
We strive to ship items as quickly as possible. Please allow 1-2 days for order processing before shipping. The average shipping time is 7-11 days. Tracking numbers will be provided 2-3 days after your order has shipped. If you do not receive a tracking number within 5 business days, please email us at info@sweaterscollection.com.
3. I am not satisfied with my order. Can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 14 days from receipt to return it for a full refund. You must cover the return shipping costs. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number with the returned item.
Please note: If your package is on the way, you must wait for it to arrive before returning it for a refund.
4. Can I cancel my order?
You can cancel your order without any penalty as long as it has not yet shipped. If the item has already been sent, please use our return system for a full refund.
5. I entered the incorrect address. What should I do?
If you entered an incorrect address, please reply to your order confirmation email to confirm the correct details. Additionally, notify us via email at info@sweaterscollection.com within 24 hours. If the incorrect address is reported within this timeframe, we can update it to the correct one. No refunds will be provided if the incorrect address is reported after 24 hours.
6. How long does shipping take?
Shipping times vary as we ship worldwide from various fulfillment centers based on your location. The average shipping time is 7-11 business days.
7. I have a question that wasn't answered. Can you please help?
Absolutely! We are here to assist you. Please email us at info@sweaterscollection.com, and we will be happy to help you with any questions or concerns. We receive a large volume of emails, so for a prompt response, please include your order number and clearly state your question or issue. Thank you.
For any other inquiries or additional support, feel free to contact us at info@sweaterscollection.com.
All prices are listed in their respective local currency.
2. I just placed an order. When will it ship?
We strive to ship items as quickly as possible. Please allow 1-2 days for order processing before shipping. The average shipping time is 7-11 days. Tracking numbers will be provided 2-3 days after your order has shipped. If you do not receive a tracking number within 5 business days, please email us at info@sweaterscollection.com.
3. I am not satisfied with my order. Can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 14 days from receipt to return it for a full refund. You must cover the return shipping costs. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number with the returned item.
Please note: If your package is on the way, you must wait for it to arrive before returning it for a refund.
4. Can I cancel my order?
You can cancel your order without any penalty as long as it has not yet shipped. If the item has already been sent, please use our return system for a full refund.
5. I entered the incorrect address. What should I do?
If you entered an incorrect address, please reply to your order confirmation email to confirm the correct details. Additionally, notify us via email at info@sweaterscollection.com within 24 hours. If the incorrect address is reported within this timeframe, we can update it to the correct one. No refunds will be provided if the incorrect address is reported after 24 hours.
6. How long does shipping take?
Shipping times vary as we ship worldwide from various fulfillment centers based on your location. The average shipping time is 7-11 business days.
7. I have a question that wasn't answered. Can you please help?
Absolutely! We are here to assist you. Please email us at info@sweaterscollection.com, and we will be happy to help you with any questions or concerns. We receive a large volume of emails, so for a prompt response, please include your order number and clearly state your question or issue. Thank you.
For any other inquiries or additional support, feel free to contact us at info@sweaterscollection.com.